Notification: By registering and using the i8my platform, you confirm that you have read, understood, and agreed to this Privacy Policy. This policy forms part of our commitment under Malaysia's Personal Data Protection Act 2010 (PDPA).
1 Information We Collect
I8my collects personal information from users through several channels to ensure our platform operates properly and securely. This information is collected directly from you during registration, platform use, or through interactions with our support team.
We divide the data we collect into two main categories: information you provide voluntarily, and data collected automatically when you use the i8my platform.
| Data Categories | Type of Information | Purpose of Collection |
|---|---|---|
| Personal Identity | Full name, date of birth, identity card number | Identity verification (KYC), legal compliance |
| Contact Information | Email address, phone number, home address | Account communications, transaction notifications |
| Financial Data | Bank account number, deposit & withdrawal history | Payment processing, fraud prevention |
| Technical Data | IP address, device type, web browser, access logs | Account security, platform usage analytics |
| Game Data | Betting history, game preferences, playing habits | Service improvement, responsible gaming |
2 How We Use Your Data
Every piece of information collected by i8my has a clear and specific purpose. We do not collect data beyond what is necessary to operate the platform and fulfil our legal obligations. This principle of "minimal data collection" is central to our approach to user privacy.
- Account management: Creating and maintaining your account, processing login requests, and ensuring your account security.
- Transaction processing: Verifying deposits and withdrawals, preventing fraud, and meeting anti-money laundering (AML) requirements.
- Communications: Sending important account notifications, promotional updates (if you have opted in), and customer support responses.
- Service improvement: Analysing usage patterns to improve the gaming experience, user interface, and platform performance.
- Legal compliance: Meeting reporting obligations to relevant authorities as required under Malaysian law.
- Responsible gaming: Monitoring gameplay patterns to identify users who may need assistance and offering appropriate support.
3 Data Storage and Security
I8my invests seriously in cybersecurity infrastructure to ensure your personal data is always protected. All data transmitted between your device and i8my servers is secured with 256-bit SSL encryption — the same standard used by leading banking institutions in Malaysia.
Your data is stored in data centres equipped with strict physical access controls, intrusion detection systems, and regular data backups. Access to user personal data among i8my staff is strictly limited on a need-to-know basis.
Active Security Measures: End-to-end encryption for all financial transactions, two-factor authentication (2FA), 24/7 unusual activity monitoring, and regular security audits by independent third parties.
Data retention periods depend on the type of information and legal requirements. Financial transaction data is retained for a minimum of 7 years in accordance with Malaysian legal requirements. Inactive account data will be deleted once the stipulated retention period has elapsed, unless there is a legal obligation to retain it longer.
4 Data Sharing with Third Parties
I8my does not sell, rent, or trade your personal information to any third party for marketing purposes. This is an unwavering commitment with no exceptions.
However, there are limited situations where we need to share your data with certain parties to ensure the platform operates smoothly and remains legally compliant:
- Payment processors: Required financial information is shared with licensed payment processors such as banking gateways to enable deposits and withdrawals to be processed securely.
- KYC service providers: Identity verification data is shared with licensed KYC providers to ensure compliance with anti-money laundering policies.
- Legal authorities: i8my will disclose information to the relevant authorities when required by law, court order, or a legitimate criminal investigation.
- Technology infrastructure providers: Cloud and hosting service providers bound by strict confidentiality agreements to support the platform's technical operations.
All third parties working with i8my are required to adhere to the same strict data protection standards that we ourselves observe. Every data sharing arrangement is bound by comprehensive confidentiality and data protection contracts.
5 Cookies and Tracking Technologies
I8my uses cookies and similar technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you visit our website. They help us remember your preferences, keep your login session secure, and understand how users interact with our platform.
- Essential cookies: Required for core platform functions such as login sessions and security. Cannot be disabled.
- Performance cookies: Collecting anonymised data on how users interact with the platform to help us make improvements.
- Preference cookies: Saving your preferences such as language and display format.
You can manage or disable cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality of some parts of the platform.
6 Your Rights as a User
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and i8my's internal policies, you have certain rights regarding your personal data. We fully respect these rights and provide easy channels for you to exercise them.
Right of Access
You have the right to request a copy of the personal data we hold about you at any time.
Right to Rectification
If the information we hold is inaccurate, you have the right to request an immediate correction.
Right to Erasure
You may request the deletion of your personal data, subject to legal retention obligations.
Right to Object
You have the right to object to the processing of your data for direct marketing purposes at any time.
Right to Portability
You may request your data in a machine-readable format for transfer to another platform.
Right to Withdraw Consent
You may withdraw consent for certain data processing at any time without affecting the validity of prior processing.
To exercise any of the above rights, please contact our privacy team via email at [email protected]. We will process your request within 30 business days.
7 Children's Privacy
The i8my platform is for adult users aged 18 and above only. We do not intentionally collect any personal information from individuals under the age of 18. Should we discover that a minor's data has been collected inadvertently, we will take immediate action to delete it and close the relevant account.
If you believe a minor has registered an account on our platform, please contact us immediately at [email protected] so that we can take the appropriate action.
8 Changes to This Privacy Policy
I8my reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any material changes will be communicated to registered users via email at least 14 days before taking effect.
The "Last Updated" date at the top of this document will always reflect the latest version of this policy. We encourage you to review this policy periodically. Continued use of the i8my platform after any changes take effect will be considered acceptance of the updated terms.
Contact Our Privacy Officer: If you have any questions, concerns, or complaints regarding how i8my handles your personal data, please contact us at [email protected]. We are committed to responding to every enquiry within 5 business days.