Important Reminder: Online gaming is for entertainment only and is strictly for individuals aged 18 and above. If gaming starts to feel like stress or an obligation, that is a sign it is time to take a break and seek support.
1 What Is Responsible Gaming?
Responsible gaming means enjoying betting activities as a form of entertainment while maintaining full control over your time, money, and the decisions you make. It is not about not playing at all, but about playing smart — setting limits, understanding the risks, and knowing when to stop.
I8my takes a proactive approach to this. We do not simply provide a gaming platform; we also invest in systems and tools that help players stay within their safe zone. Every feature we develop, from deposit limits to play time notifications, is designed with one goal — ensuring your experience on i8my remains positive and in control.
Statistics show that the vast majority of players enjoy online gaming without any issues. However, a small number of users may face challenges in managing their playing habits. For this group, i8my provides a comprehensive and easily accessible support network.
2 Self-Control Tools at i8my
All self-control tools are accessible directly through your account settings on i8my. No complicated process — just a few clicks to activate any protection you need. These tools take effect immediately and are designed to help you stay in control.
Deposit Limit
Set a daily, weekly, or monthly deposit limit. Any request to increase the limit requires a 7-day waiting period, while a reduction takes effect immediately.
Loss Limit
Set the maximum amount you are willing to lose within a given period. Once this limit is reached, your account will be automatically blocked from placing new bets.
Play Time Limit
Limit the number of hours you can play each day or week. Our system will send you an alert when you are close to reaching the limit, and automatically log you out once it is reached.
Temporary Break
Take a break from the platform for 24 hours, 7 days, or 30 days. During the break period, you will not be able to log in or make any transactions.
Self-Exclusion
Long-term self-exclusion options from 6 months to 5 years, or permanently. During this period, your account will be fully blocked without exception.
Reality Check
Enable periodic reminders that display how long you have been playing. This feature helps you stay aware of your actual time spent on the platform.
How to Activate: Log in to your i8my account → Account Settings → Responsible Gaming → select the desired tool. All limit reductions take effect immediately, while limit increases require a verification period for your protection.
3 Recognising the Signs of Problem Gambling
Recognising the warning signs early is the single most important first step. Many people do not realise their playing habits are becoming a problem until it has already caused significant negative impact on their daily lives. i8my encourages all users to honestly assess their playing habits from time to time.
Here are some signs that may indicate your gaming has gone beyond entertainment:
Playing to escape stress, boredom, or personal problems.
Constantly trying to win back money that has been lost ("chasing losses").
Lying to family or friends about the time and money spent.
Borrowing money or selling belongings to keep playing.
Neglecting work, family, or health responsibilities due to gaming.
Feeling anxious, restless, or irritable when unable to play.
Needing to bet with increasingly larger amounts to get the same level of excitement.
Has tried to stop but was unable to do so without outside help.
If you identify with any of the signs above, do not wait any longer. Use the self-exclusion tool in your i8my account settings or contact our support team for immediate assistance.
4 Self-Assessment: How Much Control Do You Have?
I8my encourages all users to carry out regular self-assessments. Here are some simple questions to help you evaluate your relationship with online gaming. Answer honestly — only you need to know the answers.
The bar above reflects indicators of healthy gaming habits. Use this as a personal reflection guide.
5 Protection for Minor Users
I8my only allows individuals aged 18 and above to register and use our platform. Our rigorous identity verification (KYC) process ensures that no underage users can access the betting services on this platform.
If you share a device with children or teenagers at home, we encourage you to take the following steps to ensure they cannot access your i8my account:
- Always log out of your i8my account after you finish playing.
- Do not save your i8my account password on a shared web browser.
- Enable your device's screen lock with a PIN or fingerprint.
- Use parental control software on devices shared with children.
- Make sure your credit or debit card details are not saved in an account that others can access.
6 Getting Help and Support
Seeking help is a sign of strength, not weakness. If you or someone you know needs support related to a gambling problem, there are several resources available in Malaysia. i8my fully cooperates with these efforts and will facilitate your self-exclusion process upon request.
The i8my support team is also trained to assist users who may be facing these challenges. You can reach us directly via live chat or email at [email protected] to get help activating self-control tools or account exclusion.
Remember: If gaming starts to affect your daily life, immediately activate the Self-Exclusion feature through your i8my account settings. Our team is ready to assist you through the process at any time, 24 hours a day, 7 days a week.